The Patient Financial Services Department at Neosho Memorial handles all patient billing questions. Staff can help you with account balance questions, insurance information and itemized statements. If you have questions, call us at 620.432.5307.
Billing process
Each time you register at Neosho Memorial, we assign a new account number. We make copies of your insurance card(s) and driver's license. Bring current insurance card(s) and a photo ID with you each time you register.
Depending upon the insurance plan you chose, you agreed to pay certain deductibles, co-payments and coinsurance charges at time of service or discharge. It is important to realize that most insurance plans do not provide full coverage for hospital bills.
If you provide us with complete and accurate insurance information, the Medical Center will file your primary and secondary claims for you.
We send your hospital bills to your insurance company within eight days of service. You will be notified that your account is waiting for your insurance company's payment. After your insurance company pays its portion, we notify you of your account balance (minus any deposits you have made).
Payment is expected at the time of service or at discharge for those without insurance.
If you do not have health insurance, you will be eligible to receive an uninsured discount off total charges. For more information, call 620.432.5307.
Credit policy
Payment is due within 30 days after you receive your statement. You may pay in full or call us to make payment arrangements during this time. Our Patient Financial Services staff will contact you after 30 days for payment arrangements on the balance if you have not made prior arrangements.
Accounts not paid within 120 days are referred to an outside collection agency. At this time, your account may be reported on your credit report. We will work with you as much as possible to prevent this from happening.
Frequently asked questions
Why bring my insurance cards with me to the hospital?
The registration process goes faster and billing issues are avoided if we have the most current information each visit. All forms of health insurance must be presented at registration, even if you told us your insurance information over the phone.
Do I need to let my insurance company know that I am going to the hospital? What will they cover? We encourage you to check with your insurance company or your employer's human resources department. Because every plan is different, they can answer specific questions about your coverage.
How will I know if my insurance company has paid my bill?
Your hospital statement will show the amount your insurance company has paid and any balance you owe. You are responsible for paying this bill in full or setting up payment arrangements within 30 days of receiving the statement.
Do I have to pay my copayment at the time of service?
You are expected to pay your estimated copayment and deductible prior to or on the date you receive services.
Why do I have to give you information about other insurance if I have Medicare coverage?
Sometimes, another party may be responsible for your expenses. Medicare requires us to bill any insurance company that could be responsible for your expenses first. Medicare directs us to wait until the other insurer has denied the claim before billing Medicare. For example, if you were injured in a car accident, those claims must be filed before Medicare is billed.
Charity Care
Neosho Memorial has a Charity Care for patients who cannot afford to pay for medical care. Eligibility is based on your family's size and income. It may consider whether your medical expenses would constitute a hardship.
To be considered for the Charity Care, you or your family will need to complete an application. You may get one by dialing extension 5307 or calling 620.432.5307. Staff will be happy to assist you in filling the forms.
Other bills you may receive
The Medical Center will send you a bill for hospital services. Certain tests or procedures may require services from other professionals such as a professional interpretation by a radiologist, pathologist, cardiologist or other physician. You will receive a separate statement from them. If you require anesthesia, you will receive a separate bill from the professional organization providing the anesthesia service.
The Medical Center is also responsible for billing certain physician or related professional services (emergency room physician services, interpretation of EKG tests, and services provided by the Women's Health Center, etc.) These may be shown on separate statements, but will be handled in the same manner as the statements for your hospital services, as outlined in this brochure.
Our goal is to process your hospital bill correctly and timely. To ensure this, we need a copy of your insurance card(s). You will also be asked to assign benefits from your insurance company to the hospital, so that we might bill the insurance company on your behalf.
During your hospital stay, or after your discharge, you may contact a financial counselor at the number below. You may also request an itemized bill to be mailed to your home.